|Frequently Asked Questions
Q: Do you offer any dairy free products?
A: Although our solid dark chocolate items do not contain any dairy ingredients, they are processed on shared dairy equipment and are labeled as such. Additionally, most of the items that we make are in milk chocolate and we always have lots of dairy ingredients around in the same production area so we could not consider our solid dark chocolate items to be truly dairy free. If the dairy allergy in question is more than a mild one and you have concerns about possible dairy traces, we would not recommend our solid dark chocolate items.
Q: Are there any eggs in your products?
A: We do make some products that contain egg ingredients. The Orange-Apricot truffles, orange creams and the raspberry creams as well as our fudge all contain eggs or egg products as an ingredient. All of our other filled (boxed) chocolates as well as the mini twist pretzels are processed on the same equipment. All of our solid chocolate items, in both milk chocolate and dark chocolate, are processed on different equipment than is used for the egg containing chocolates. Our solid chocolate items include the chocolate bars, pops, coins, drops, chips, bugs and holiday novelty items. The Skippers and Jelly Beans are also free of contact with egg ingredients.
Q: What is the shelf life of your products?
A: The truffles have the shortest shelf life of 7-8 weeks at room temperature. This can be doubled by refrigeration and they can be frozen for up to six months. You will need to be careful about moisture if you put the chocolates in a refrigerator or freezer. You should wrap the package in aluminum foil before sealing it in 2 separate closed plastic bags. When you remove the foiled double bagged package from the refrigerator or freezer, be sure to let the whole package come to room temperature before unwrapping it. The creams and caramels will last for 3 to 4 months at room temperature. Any of our solid chocolate items will last for one year at room temperature. The chocolates should be stored in your pantry away from sunlight and direct heat sources. For ultimate taste and flavor, we recommend that you order regularly and consume your chocolate within a couple of weeks of receipt. TANABAR and MetaBall have a 6 month shelf life.
Q: Do your products contain soy?
A: All of our products contain soy lecithin as an ingredient. Our Granola Bars contain roasted soybeans as an ingredient. MetaBall is processed and packaged on the same equipment. Very soon our small chocolate bars as well as the mini bars (all 3 flavors) will be wrapped on the same flow wrapper and will be labeled as packaged on shared equipment with dairy, soy and wheat.
Q: Are any of your products Kosher certified?
A: Our products do not have Kosher certification.
Q: Can your chocolate be melted down and used for molding?
A: All of our chocolate is real and requires tempering in order to get good results. Our Candy Melts are specifically for use at home with your own molds and would be a great option for this purpose. Candy melts are a compound made with vegetable oils as opposed to cocoa butter and are not real chocolate.
Q: Do you make anything that contains coconut or sesame?
A: We do not use any coconut or sesame products in any of our processes.
Q: Do you ship your chocolates outside of the U.S.A.?
A: We do ship our products all over the World and have thousands of mail order customers outside of the U.S. -Shipping charges outside of the U.S. and Canada are calculated on a case by case basis based on shipping weight, destination Country and level of delivery service desired.