Q: Do you offer any dairy free products?
A: Although our solid dark chocolate items do not contain any dairy ingredients, they are processed on shared dairy equipment and are labeled as such. Additionally, most of the items that we make are milk chocolate and we always have lots of dairy ingredients around in the same production area so we do not consider our solid dark chocolate items to be truly dairy free. If the dairy allergy in question is more than a mild one and you have concerns about possible dairy traces, we would not recommend our solid dark chocolate items.
Q: Are there any eggs in your products?
A: We do make some products that contain egg ingredients. The Orange-Apricot truffles, orange creams, and the raspberry creams, as well as our fudge all, contain eggs or egg products as an ingredient. All of our other filled (boxed) chocolates, as well as the barks, are processed on the same equipment. All of our solid chocolate items, in both milk chocolate and dark chocolate, are processed on different equipment that is used for the egg containing chocolates. Our solid chocolate items include the chocolate bars, pops, coins, drops, chips, bugs, pretzels and holiday novelty items. The Skippers and Jelly Beans, as well as TANABAR and Trail Mix, are also free of contact with egg ingredients.
Q: What is the shelf life of your products?
Baking Products – 12 months
Beanie Bites – 12 months
Caramels and Creams – 4 months
Cream Filled Eggs – 6 months
Crispy Fruit Bark – 12 months
Fudge – 3 months
Gummy Candy – 6 months
Hot Cocoa – 12 months
Jelly Beans – 12 months
Marshmallows – 3 months
Mini-twist Pretzels – 6 months
Pretzel Caramel Bark – 2 months
Skippers® – 12 months
Smurtles – 4 weeks
Solid dark chocolate – 18 months
Solid milk chocolate – 12 months
Solid white chocolate -12 months
TANABAR – 6 months
Trail Mix – 6 months
Truffles – 8 weeks
The creams and caramels will last for 3 to 4 months at room temperature. Any of our solid chocolate items will last for one year at room temperature. The chocolates should be stored in your pantry away from sunlight and direct heat sources. For ultimate taste and flavor, we recommend that you order regularly and consume your chocolate within a couple of weeks of receipt.
Q: How do you store truffles, caramels, and creams to extend shelf life?
A: The shelf life of truffles can be doubled by refrigeration and they can be frozen for up to six months. You will need to be careful about moisture if you put the chocolates in a refrigerator or freezer. You should wrap the package in aluminum foil before sealing it in 2 separate closed plastic bags. When you remove the foiled double bagged package from the refrigerator or freezer, be sure to let the whole package come to room temperature before unwrapping it.
Q: Do your products contain soy?
A: All of our products contain soy lecithin as an ingredient. Our Granola Bars contain roasted soybeans as an ingredient as does the Trail Mix. Our small chocolate bars (all 3 flavors) are wrapped on the same flow wrapper and are labeled as packaged on shared equipment with dairy, soy, and wheat.
Q: Are any of your products Kosher certified?
A: We have received Kosher certification on many of our products under Star-D Kosher Supervision. Star-D is a project of the National Council of Young Israel in affiliation with Star-K Kosher certification. The following items are Kosher certified: Candy Melts, Chocolate Chips, Chocolate Covered Pretzels, Cocoa Powder, Solid Milk, Dark and Crispy molded items, Jelly Beans, Butterscotch Chips, Skippers, TANABAR, Trail Mix and Hot Cocoa. The items made in our candy kitchen including the fudge, toffee, filled chocolates, barks, beanie bites, etc. are not currently Kosher certified.
Q: Can your chocolate be melted down and used for molding?
A: Our Candy Melts, which are a compound made with vegetable oils, are specifically for use at home with your own molds and would be a great option for this purpose.
Q: Do you make anything that contains coconut or sesame?
A: We do not use any coconut or sesame products in any of our processes.
Q: Do you ship your chocolates outside of the U.S.A.?
A: We do ship our products all over the World and have thousands of mail order customers outside of the U.S. However, shipping charges outside of the U.S. and Canada are calculated on a case by case basis depending on shipping weight, destination, country, and level of delivery service desired.
Q: How do we handle warm weather shipping?
A: Chocolate is perishable and melts at temperatures over 70 degrees and the inside of the delivery truck is much warmer then the outside air temperature. We want your order to arrive in excellent condition and handle warm weather shipping as follows:
When temperatures are at or above 70 degrees between Vermont and the destination of the package, an insulated, styrofoam shipping container, and gel pack will be required at an additional charge of $7.25. We will automatically add this option to your order (if needed) if you forget to select it in your shopping cart. The container and gel pack option works extremely well for transit times under 3 business days. Destinations that take longer than 3 business days, and in some cases during extremely hot temperatures, expedited shipping at an additional cost may be required. Customer Service will contact you with recommended upgraded shipping options if necessary.